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Objective Personal Attributes Awards Experience Education References

OBJECTIVE

To obtain a position with a company that will allow me to fully utilize my drawing and design skills in AutoCAD as well as to exercise my communication, organizational, and problem solving skills.

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PERSONAL ATTRIBUTES

  • Excellent skills in Microsoft Office 2003/2007
  • Excellent skills in AutoCAD 2009/2010/2011
  • Excellent skills in Autodesk 3D Studio Max 2011
  • Working with Ontario Building Code
  • Determined and persistent in achieving goals
  • Fluent in Spanish
  • Excellent telephone manner
  • Excellent problem solving, interpersonal, organizational and communication skills
  • Self-motivated team player, capable of managing multiple tasks and priorities in a fast paced environment
  • Highly focused on quality
  • Committed to providing excellent customer service
  • Quick learner

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RECOGNITION/AWARDS

  • Employee of the Year 2007 - I3DVR International Inc.
  • Most Improved Employee Award 2003 - I3DVR International Inc.

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EXPERIENCE

I3DVR International Inc. - February 2003 - February 2008
(Customer Care Associate)

  • Act as the company's main customer contact and communicator for all customer's needs including marketing, pricing, changes in products including additions, discontinuation, back orders, price discrepancies and new releases
  • Responsible for receiving requests and responding to inquiries from customers
  • Required to process sales orders, expedite/prioritize processes to escalate orders and issues
  • Responsible for maintaining and expanding existing customer base
  • Recommend appropriate products and pricing options through suggestive selling techniques
  • Act as multi-tasker who will expedite deliveries and handle minor customer complaints
  • Represent company at selected trade shows and industry functions
  • Up-sell and cross-sell products to increase overall sales and profitability
  • Train current/new employees on the role of inside sales/customer care for additional support/backup
  • Create product forecasts and reports on what products have been sold and what products are back ordered
  • Create reports on all outstanding/open sales orders in the system on a monthly basis
  • Assisted the Executive VP of sales with any special projects, roll outs, customized products, spec sheets, marketing material, and pricing

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R.G. Mitchell Family Books - January 1999 - January 2003
(Warehouse/Retail Associate)

  • Picked and packaged book orders
  • Filed and mailed invoices
  • Prepaired and mailed catalogue orders
  • Coordinated inventory
  • Stocked merchandise
  • Confirmed Orders
  • Labelled and priced products

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EDUCATION AND TRAINING

Architectural Technology Program - January 2009 - Present
Sheridan College Institute of Technology and Advanced Learning

O.S.S Diploma - September 1997 - July 2000
Mother Teresa Secondary School

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REFERENCES

Available upon request

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