Mary Abu El Farag's Resume

EDUCATION

2019-2022 | Sheridan College Architectural Technology Studies

2012-2018 | École Secondaire Catholique Sainte Famille High School Graduate

Excellent communication and writing skills in French and English.
Dynamic customer service
Excellent Architecture skills such as AutoCad 2D and 3D, Revit, Lumion, Sketch Up Pro, Project Libre and Indesign.
Able to developpe designs and layouts for projects.
Able to prepare construction drawings with influence from the building code.
Taken Small Buildings class, in preparation for the Small Buildings OBC exam.
Able to prepare technical specifications.
Knowledge in project management, specifications and building systems.
Residential and commercial interior and exterior details knowledge.
Composure under pressure in a fast-paced environment.
Excellent ability to multi-task.
Demonstrate great leadership and mentorship skills alongside any team.
Capacity for adapting sometimes complex content for audiences.
Recognizes the importance of establishing and achieving many goals.
Quick learner and fast on my feet.
Manages every preoccupation in a professional matter with confidence.

Reinforcing cooperation and harmony amongst the team.
Facilitated the acquisition of over $5,000 per day in revenue, supporting 100+ customers per shift to make informed purchasing decisions, leveraging relationship building skills to upsell products and secure return customers.
I assisted customers with questions, requests, and product transactions, prepare merchandise for display and clean restock the store, while cultivating customer service and salesmanship skills.
This job has taught me to anticipate customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction.
I meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
I interact with customers, resolve customer conflicts while still answering questions, while advancing customer service and verbal communication skills.

Greeting customers in a friendly manner; knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions,
Processing of daily shipments, organization and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintained
Demonstrating a high degree of customer service while processing all refunds, exchanges and purchases in accordance with company guidelines
Assisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries

Provided customer service • Entering data on computer programs such as MS Excel and Word
Recognized by management for highest quality customer service in French
Organizing customer car files. • Customizing customer experience.