HOMERESUMEPORTFOLIO

 

EDUCATION SKILLS EXPERIENCE VOLOUNTEERING CERTIFICATIONS

 

 

EDUCATION

2019-2022 | Sheridan College Architectural Technology Studies

2012-2018 | École Secondaire Catholique Sainte Famille High School Graduate

 

SKILLS

  • Excellent communication and writing skills in French and English.
  • Dynamic customer service
  • Excellent Architecture skills such as AutoCad 2D and 3D, Revit, Lumion, Sketch Up Pro, Project Libre and Indesign.
  • Able to developpe designs and layouts for projects.
  • Able to prepare construction drawings with influence from the building code.
  • Taken Small Buildings class, in preparation for the Small Buildings OBC exam.
  • Able to prepare technical specifications.
  • Knowledge in project management, specifications and building systems.
  • Residential and commercial interior and exterior details knowledge.
  • Composure under pressure in a fast-paced environment.
  • Excellent ability to multi-task.
  • Demonstrate great leadership and mentorship skills alongside any team.
  • Capacity for adapting sometimes complex content for audiences.
  • Recognizes the importance of establishing and achieving many goals.
  • Quick learner and fast on my feet.
  • Manages every preoccupation in a professional matter with confidence.

 

EXPERIENCE

STEVE MADDEN SQUARE ONE- Bilingual Key Holder
01/2019-Present

  • Reinforcing cooperation and harmony amongst the team.
  • Facilitated the acquisition of over $5,000 per day in revenue, supporting 100+ customers per shift to make informed purchasing decisions, leveraging relationship building skills to upsell products and secure return customers.
  • I assisted customers with questions, requests, and product transactions, prepare merchandise for display and clean restock the store, while cultivating customer service and salesmanship skills.
  • This job has taught me to anticipate customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • I meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
  • I interact with customers, resolve customer conflicts while still answering questions, while advancing customer service and verbal communication skills.

 

WINNERS - Sales Associate
09/2018-09/2019


  • Greeting customers in a friendly manner; knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions,
  • Processing of daily shipments, organization and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintained
  • Demonstrating a high degree of customer service while processing all refunds, exchanges and purchases in accordance with company guidelines
  • Assisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries

 

HATCH ARCHITECTS OAKVILLE- Architecture Internship
06/2017-09/2017

  • Prepared Auto Cad blocks
  • Prepared different render samples on Photoshop.
  • Placed samples for different projects (paint, tiles, hardwood ect..).
  • Participated in team meetings with other companies such as Air Canada.
  • Prepared workshop binders and filling them on the computer.
  • Creation of pamphlet for university faire.
  • Organized and translated task files.
  • Google earth 2016-2018

 

MS CAR CARE CENTER - Receptionist

  • Provided customer service • Entering data on computer programs such as MS Excel and Word
  • Recognized by management for highest quality customer service in French
  • Organizing customer car files. • Customizing customer experience.

 

VOLUNTEERING 2015-2016

ARCHANGEL MICHAEL & ST. TEKLA CHURH (Brampton)

  • Provided customer service to new commers.
  • Aided the Priests with phone calls and data entry.
  • Organizing Monthly Flyers 2014-2017

 

SUMMER CAMP COUGARS - Mississauga

  • French Summer Camp at Sainte Famille Mississauga
  • Organized kids activites/games
  • Demonstrated leadership

 

CERTIFICATIONS

  • 2017 First Air and CPR Training Certification
  • 2017 WHMIS Training 2
  • 2017 Working with Heights Certification